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My Profile Settings
My Profile Settings

Change name, language, timezone, date format, email and enable MFA account security

Updated over 3 months ago

My profile settings dictate what name appears throughout your system interactions, what language you can apply, email address for notifications, the time zone that will display, and the date format will display throughout the system.

Change Profile picture

Multi-factor Authentication (MFA) for added login security

Multi-Factor Authentication (MFA) provides an extra layer of security to your account. When enabled, a verification code is sent by your chosen method to ensure you are the person logging in.

  • Email will send a verification email to you at the beginning of each new login session.

  • Google Authenticator leverages google's authenticator app that will have to be installed on your phone. When enabled a notification will be sent to your phone asking you to confirm and verify the login attempt.

Upon verifying either way, you will be logged into the system and your session will begin.

Frequently Asked Questions

1. What information can I change in my profile settings?

Your profile settings allow you to customize your user experience. You can change your displayed name, preferred language, time zone, date format, and email address for notifications.

2. How do I update my profile picture?

Specific instructions for updating your profile picture were not included in the provided source material. Please refer to the platform's documentation or contact their support team for assistance.

3. What is Multi-Factor Authentication (MFA) and why should I enable it?

MFA is an additional security measure that requires you to verify your identity through a secondary method, making it significantly harder for unauthorized users to access your account. It adds an extra layer of protection by requesting a verification code in addition to your password.

4. What verification methods are available for MFA?

The available methods are:

  • Email: A verification email is sent to your registered email address at the start of each login session.

  • Google Authenticator: This option utilizes Google's Authenticator app, which needs to be installed on your mobile device. When you attempt to log in, a notification is sent to your phone requiring confirmation.

5. How does the verification process work?

After entering your username and password, you will be prompted to verify your identity using your chosen MFA method. Once you confirm the verification code or notification, you will be granted access to your account.

6. Is MFA mandatory?

Yes.

7. What if I don't receive the verification code?

Troubleshooting steps will vary depending on the chosen MFA method. Check your spam folder for email verification. For issues with Google Authenticator, ensure the app is set up correctly and that your device has an active internet connection.

8. Who can I contact for support with my profile settings or MFA?

You can reach out to the platform's support team via:

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