Understanding Inactive Merchant Report
The Inactive Merchant Report is designed to identify merchants who have stopped batching on a regular basis or significantly changed their batching frequency.
The report will be generated data for our customers with valuable insight on who has been inactive and how to contact them. It is always a good idea to contact Elavon to make sure the merchant is in fact at risk before reaching out to the merchant.
Filter
The Last date of deposit date range allows you to view the report by the last known date of deposit. This date will clue you into how long the merchant has been at risk.
Table
MID: Merchant Identification number assigned by processor
Merchant: The merchant doing business as name
Salesperson ID: The assigned sales user's ID
Salesperson: The assigned sales user's name
Status: The processor status for the account; approved or closed
First Deposit Date: First date of deposit shows the date the merchant first batched and tells you when they were first active
Last Deposit Date: The last date of deposit shows when the merchant last batches and was last active. The farther this date is in the past the more at risk the merchant becomes
Days Since Last Deposit: The count of days since the merchant was last know to have been active
Missed Days Allowed: Because each merchant has different batching habits a count is assigned to each merchant so when they go more than this number of days the account is flagged as "at risk" or "inactive". A merchant who batches daily may have an allowed days missed count of 3 days whereas a merchant who batches weekly may have an allowed days missed count of 14 days.