What is Application Response Time Tracking?
Application response time tracking monitors the time it takes for your business to respond to submitted applications. It measures the time between the submission of an application and the issuance of an acknowledgment or response.1 The application response time is a key performance indicator (KPI) that can help you identify bottlenecks in your application process.
Why is Application Response Time Tracking Important?
Tracking application response time offers several benefits:
Meet Internal SLAs: By tracking response times, you can identify if your business is meeting its internal Service Level Agreements (SLAs).12
Improve Customer Satisfaction: Faster response times typically lead to higher customer satisfaction.
Optimize Business Processes: Identifying and addressing bottlenecks in your application process can lead to greater efficiency and faster processing times.
How to Use the Application Response Time Tracking Report
The Application Response Time Tracking report provides you with a detailed breakdown of your application response times. The report includes the following:
Filters: These allow you to customize the report to view data for specific time periods, application types, or other criteria.
Infographics: Visual representations of key data points, such as:
YTD Average Response Time: The average time taken to respond to applications from the beginning of the year to the present date.
Current Month Average Response Time: The average response time for the current month.
Prior Month Average Response Time: The average response time for the previous month, allowing for a comparison of performance trends.
Graph: A visual representation of application response time trends over time.
Y-Axis: Displays the time taken to respond to applications in hours.
X-Axis: Shows the months of the current and previous reporting years.
Graph Key: Indicates that the graph displays data for the current and prior year, using a bar for the current year and an overlapping line graph for the prior year.
Getting Help
If you have any questions or need assistance with application response time tracking, please contact us at:
Phone: 877-844-0032
Email: support@fidano.com
Application Response Time Tracking FAQ
1. What is Application Response Time Tracking?
Application Response Time Tracking monitors how quickly your business responds to submitted applications, helping you assess if you are meeting your internal Service Level Agreements (SLAs).
2. Why is Application Response Time Tracking important?
Tracking application response time is crucial for understanding your business's efficiency in processing applications and identifying potential bottlenecks that might be impacting your SLAs.
3. What data does the Application Response Time Tracking Report provide?
The report breaks down the time taken to respond to applications, measured from the submission time to the issuance of an acknowledgment or response. It also includes:
YTD Average Response Time: Average time for application processing in the current year.
Current Month Average Response Time: Average processing time for the ongoing month.
Prior Month Average Response Time: Average processing time for the previous month, allowing for performance comparison.
4. How can I use the Application Response Time Tracking Report to improve my business processes?
By analyzing the report, you can identify trends and patterns in your response times. If the report reveals delays or bottlenecks, you can investigate the cause and implement process improvements to optimize efficiency and meet your SLAs.
5. What does the Application Response Time Tracking graph illustrate?
The graph visually represents the application response time trends throughout the year. It includes:
Y-Axis: Displays the time taken (in hours) to respond to applications.
X-Axis: Shows the months of the current and prior year.
Graph Key: Distinguishes the current year's data (bar) from the previous year's data (line graph).
6. What is the significance of comparing current and prior month response times?
Comparing response times across consecutive months helps determine if your processes are improving, remaining consistent, or degrading. This analysis facilitates proactive intervention and process optimization.
7. How can I access the Application Response Time Tracking Report?
You can access the Application Response Time Tracking Report through the Reports Tab in your PulsePoint/MSPware Help Center.