If you do not already know what PulsePoint is, let us start with a little introduction. PulsePoint is an online software system that is made specifically for an MSP/ISO Sales Organization. Fidano LLC builds the system and works closely with Elavon to bundle Data and Resources in one easy-to-use platform. With PulsePoint you will create the users who will use the system’s tools to perform day to day tasks. They will use the system to access your company’s shared resource library, create and track leads, build and submit applications, support customers, view merchant level data, generate reports, calculate and review downline compensation and more.

Fidano customer support provides person-to-person training and support accompanied with online video training and written articles. Fidano has a “train the trainer” philosophy but the videos and article can be used by your team for on-going in-company training.

Fidano Customer support operates within normal business hours for Mountain Standard time (8am-5pm) but, despite our best efforts, due to a high call volume or scheduled training, support may not be readily available to take your call. Please feel free to call and if we are not occupied we will be happy to pick up, but if we are not available please leave a voicemail so we know to get back to you. If you prefer to email please contact us at support@fidano.com. If you are in the system and want to shoot a message to us please use our Intercom system found at the lower right corner of the page, it will look like a circle with a balloon with a “?” in it. You can send us a message and we can answer it right away if we are available or if we are busy we will get back to you. If you happen to log out of the system your response will be waiting for you the next time you log back in.
AND OF COURSE…..We are excited to have you on board and we look forward to each opportunity we have to get to know you and your business.