Here is some information on PulsePoint support.
PulsePoint is a software system designed for MSP/ISO sales organizations. It is built by Fidano and works with Elavon to provide data and resources.
PulsePoint users can access various tools and resources including a shared resource library, lead tracking, application building, customer support, merchant data, reporting, and compensation calculation.1
PulsePoint Training and Support
Fidano offers in-person online training and support, as well as online video training and articles.
Fidano encourages companies to use their training resources to conduct ongoing in-company training.
Contacting Fidano Support
You can reach Fidano customer support through the following methods:
Phone: 877-844-00323
Email: support@fidano.com
Intercom: Located at the lower right corner of the PulsePoint page. This allows you to send messages to the support team and receive replies in real time or when the team is available.
Fidano customer support is available during Mountain Standard Time business hours (8 am - 5 pm).
Due to high call volume or scheduled training, support may not be immediately available. If this happens, you can leave a voicemail message, send an email, or use the Intercom system to ensure your request is addressed.
PulsePoint FAQ
1. What is PulsePoint?
PulsePoint is an online software system designed specifically for MSP/ISO Sales Organizations. Developed by Fidano LLC in collaboration with Elavon, it provides a centralized platform for managing data, resources, and daily tasks.
2. What are the key features and benefits of using PulsePoint?
PulsePoint offers a range of tools to streamline your operations, including:
Lead management: Create, track, and manage leads efficiently.
Application processing: Build and submit applications seamlessly.
Customer support: Access resources and tools to provide excellent customer service.
Data insights: View merchant-level data and generate reports for informed decision-making.
Compensation management: Calculate and review downline compensation accurately.
Resource library: Access a shared repository of company resources and training materials.
3. What kind of training and support is available for PulsePoint users?
Fidano offers comprehensive training and support options:
Person-to-person training: Direct training from Fidano's customer support team.
Online video training: Access to a library of video tutorials for self-paced learning.
Written articles and documentation: Comprehensive guides and articles covering various aspects of the system.
Ongoing support: Availability of customer support via phone, email, and the in-system Intercom chat feature.
4. How do I access ongoing support for PulsePoint?
You can reach Fidano's customer support team through the following channels:
Phone: 877-844-0032
Email: support@fidano.com
Intercom: In-system chat feature located at the lower right corner of the page.
5. What are the customer support operating hours?
Fidano's customer support team operates within normal business hours, from 8 am to 5 pm Mountain Standard Time (MST).
6. What if I can't reach customer support immediately?
Due to high call volume or scheduled training sessions, there might be instances where support is not immediately available. In such cases, you can leave a voicemail message or send an email, and the team will get back to you as soon as possible.
7. Does Fidano provide training materials for in-house training purposes?
Yes, Fidano follows a "train the trainer" philosophy. While they offer person-to-person training, the online video training and written articles can be utilized by your team for ongoing in-company training.
8. What is Fidano's approach to customer relationships?
Fidano is committed to building strong relationships with its customers. They value each opportunity to get to know your business and are dedicated to providing excellent support and service.